BH14 Group 4
0329339 Nami Yamauchi
0327796 Kaoru Kagami
0328908 Rei Watanabe
0326438 Ma Xinyu
(1) What were the three important Taylor’s Graduate Capabilities that helped you complete the task “Food Service Sequence” successfully?
(2) Briefly mention:
a. How did you achieve the skills that you have mentioned above?
b. How the skills you achieved and mentioned above can help you in your future undertaking
(3) Please describe how you can improve at least one of these skills that you mentioned above
Nami Yamauchi
1. Discipline Specific Knowledge
For food service sequence,
there are a lot of sections and we need to understand all the process. The
process is very important for doing food service sequence so I tried to
memorize and practice that we learn in the practical class. When I was doing
the service sequence first time, I was confused because I didn't much
understand all the process. I have practiced a lot of time for memorizing and
doing well. After that, I am getting better than the first time. In addition, I
was considered that we have learned in the theory class. I have got a lot of
knowledge in the theory class. The specific knowledge is useful for food
service sequence. Therefore, discipline specific knowledge is very important
skills for food service sequence. The skills will be helpful for my future
because it works in practice situation. I will be able make use of the skills
that we learned in the class.
2. Thinking Problem and
Solving Skills
This skill is very important
for food service sequence because it might happen unpredictable accidents in
service. At the situation, I need to think and solve the problems. There are a
lot of trouble situation that we can be face on during serve to guests so I
should prepare to overcome for the trouble. We can take measures for some
problem that may happen often. If we think about some problems before it
happening, we will be able to solve the situation. It is able to ensure a
flexible response to problems. Hence, thinking problem and solving skills will
be helpful skills for future because a lot of troubles will happen on the job.
That is why I need to get this skill for my future overtaking.
3. Communication skills
We should communicate with
guests in food service sequence. I was confused when I practice the service
sequence in the practical class. This is because I didn’t know what I need to
tell or talk to the guest. I practiced the service sequence many times in the
practical class. After some practices, I learned that how can I greeting to the
guests, how to up sale the menu of the restaurants and how to talk with the
guests. It is very important to communicate with the guest for food service
sequence. Therefore, it can be helpful skills in the future for me because I
should communicate with the guests as a server.
4. Communication skills
When I serve to the guests, I
have to communicate with them. I need to up sale the menu of the restaurant and
have some conversation while serving. It makes good atmosphere between servers
and guests. Nobody have fun with the restaurant if there is no conversation.
The guests will not be satisfied if servers are not friendly. So we should be
friendly and take care of the guests all the time. Therefore, we need to practice
in the class for getting communication skill. Taking a lot of time for practical
makes us to get the skills.
Kaoru Kagami
The
first important capabilities that helped me complete this task successfully was
communication skills. To achieve this skills, I made some efforts during a food
service sequence. For example, I tried to remember all menu and things that I
should have known about this service and practiced to speak English with fluency.
It is because Memorizing all menus and understanding rules of serving were
essential to doing this task which is need to communicate with customers, even
if it is foreigners without any problems. I think this attention is one of the
most important and element factor for professional server in this international
society. Therefore, I hope that this training will help for my career in
future.
Second important capabilities that helped me
complete this task successfully was thinking and problem solving skill. This
skill is important when we do a food service sequence because there are some
unforeseeable problems. These things happening by unexpectedly and unintentionally.
Therefore, I tried to achieve this skill by doing some efforts such as keeping
in mind that there could be some problems and preparing to overcome the
problems every time. For example, keeping the customer who is my charge in view
was an effective way. When something happened accidently, I could notice as
soon as possible and solve the trouble. These skills will be helpful to
building a career as server in my future because a food service sequence is
always face to customers and it means quickly problem solving skill will be
considered as a one of an elementary ability.
Third important capabilities that helped me
complete this task successfully was disciplining specific knowledge. I have
learned some technics and information in theory class that should be to made
use of in practical class. However, it was really difficult for me than
expected before to use skills which is from logical class for an actual
performance in practical class. It is because during a food service sequence, I
always feel uneasy about everything and cannot afford thinking extra things. To
achieve this skill, I tried to exactly understand each contents that lecture
taught in class about service sequence and memorize important process of that
to become doing these things without thinking. Understanding process and doing
a lot of practice by using knowledges as much as we can in practical class will
help to become a good server. Moreover, the ability that discipline a specific
knowledge can help me when I have job in future. It is because what we are
studying are practical and easy to use as a professional server.
I can improve my communication skills by some
hard workings such as practicing English and memorizing every sections of food
service sequence. Fortunately, I am studying hospitality management in English
and have a lot of opportunities for using English. Therefore, having university
life in English can be one way to improve my communication skills for food
service sequence. Also, learning many techniques and knowledges that can be
gained by all class will help me to have better communication skills.
Communication skill is having a good conversation with customers and make
customers feel nice while serving. Therefore, all information which I can know
in University are important to improve my communication skills.
Rei Watanabe
a) Firstly, when it comes to lifelong learning, when I
was in japan, I had experience as worked in restaurant and café. So I could use
of my experience that I worked in japan. However, I have never done the
experience that serve to customer. It was the valuable experience for me to learn in taylors university. Because when I worked in japan, I just have
done that cook in kitchen or cashing the money and made the beverage such as
coffee or latte. Secondly, in communication skill, it can be most important
material to achieve my goal. And in my class, I usually work with my class mate
who came from china. It was also first experience for me to take a class that
mother language is not English or Japanese. It is really flesh and difficult
for me. Some time we have misunderstanding with each other in a class so I
always have to think about how to tell my opinion easily to let him understand
what I said. Therefore, I also have a necessity to know their nationality
thinking. Thinking and problem solving skills, it is important to work in any
place. I have felt that it is really necessity for our class. One student who
was in charge of manager had to prepare the equipment for class forgot to
submit to the equipment office. At that time, we could not solve this problem
but we might have the problem that we did not anticipate.
b) These skills can be used of our future. Lifelong learning is come
from experience that we have learned. It also related to the future when we
have the time to work in place. Communication skill use of any work place as I
mentioned. If I work in foreign company or hotel. We have to know each other.
We also aware in a work place. The reason is that work place make us
stressful easily. It means that we might have argument in there. To solve this
problem, this skill is necessity for us.
Thinking and problem solving is that I have to deal with any problem
that we do not anticipated. I do not have idea where I want to work in the
future but this skill is used of anything even our life.
(3) Please describe how you can improve at least one of
these skills that you mentioned above
In my opinion, this class module is able us to improve our skills
that I mentioned. Because this semester, we are leaning the basic of service
sequence and how to communicate with customer. Next semester, we are going to
serve real customer who come from out of taylors or students. We might have
many problems that we do not expect. This opportunity will give us the
experience such as thinking and problem solving skills. And also this time give
us the experience of improving communication skills because as I said we are
going have the opportunity to serve real customer but we can not decide the
customer who is going to be invited. So we have to be getting adapt to all
kinds of customer. I can be improving our communication skills.
Ma Xinyu
(1) What were the
three important Taylor’s Graduate Capabilities that helped you complete the
task “Food Service Sequence” successfully?
In my opinion, Taylor’s Graduate Capabilities
is about to develop students personal skills. I think the most important points
which helped me complete the task “Food service sequence” have three: first is discipline specific knowledge, second is thinking and problem solving
skills, and the last but not least is communication skills. All of these
practical classes’ experiences helped me a lot to have a better understanding
of this course, to digest the theoretical knowledge more easily. I’ve
accumulated some experiences, solidified and extended my theoretical knowledge,
as well as improved my thinking & problem solving skills, and analyzing for
the actual problems. Last but not least, these
practical experiences improved my communication skills as well.
(2) How well did you achieve the skills that you have mentioned
above?
From my perspective, I think I am not done well enough. I still
have some communication problems during the practical class, although I don’t
want that to be the case. However, there are several times I’ve even completely
misunderstood others’ words. That’s why I would like to improve my professional
vocabulary of the discipline specific knowledge, and the level of spoken
language. But on the other hand, my independent thinking and problem solving
skills is much better. I think I can handle most of the problems I’d ever
encounter in the practice. To be honest, my communication skills still need to
improve, but it is better than before.
(3) Please describe how you can improve at
least one of these skills that you mentioned above
This course may be a new
challenge for most students. Because there are many specialized/professional
vocabularies need to memorize which is really important for the understanding
of this course. So, I would like to strengthen my professional vocabulary, in
order to have a good realization. I probably need to memorize and repeat again
and again, but the knowledge accumulation, which need daily constantly
consolidate and practice will grow somewhat. In addition, I also need to
improve my language communication skills. I will try to improve my verbal
communication skills through constantly practice and communication, and I would
like to take more responsibilities in the further teamwork to achieve more.
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